Source note · Calls going straight to voicemail

A per-user Teams BusyOnBusyOption applies only when the user's calling policy has BusyOnBusyEnabledType set to UserOverride; otherwise the policy value wins.

Checked 2026-09-25

Vendor: Microsoft
Product: Teams Phone
Subsystem: busy on busy
Deployment: multi-tenant
Region: not restricted
Release range: MicrosoftTeams PowerShell module 8.0.0 or later
Checked: 2026-09-25

Sources

Set-CsUserCallingSettings (MicrosoftTeams) — Microsoft · tier 2 current vendor documentation · Parameters; -BusyOnBusyOption

Cite this note

APA

WarmTransfer. (2026, September 25). Calls going straight to voicemail: source note calls-straight-to-voicemail-teams-bob-user-override. WarmTransfer. https://warmtransfer.net/knowledge/claims/calls-straight-to-voicemail-teams-bob-user-override

BibTeX

@misc{warmtransfer-claim-calls-straight-to-voicemail-teams-bob-user-override,
  title  = {Calls going straight to voicemail: source note calls-straight-to-voicemail-teams-bob-user-override},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/calls-straight-to-voicemail-teams-bob-user-override},
  note   = {Source note calls-straight-to-voicemail-teams-bob-user-override, checked 2026-09-25}
}

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