Source note · Wrong or missing caller ID on outbound calls
When a Teams user calls on behalf of another account (a delegator, a call queue or shared calling), the caller ID configured for that account replaces the user's caller ID.
Checked 2026-09-25
- Vendor
- Microsoft
- Product
- Teams Phone
- Subsystem
- caller ID policy
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Manage caller ID for users - Microsoft Teams — Microsoft · tier 2 current vendor documentation · Outbound caller ID behavior > Outbound calling line ID (calling on behalf of another account)
Cite this note
APA
WarmTransfer. (2026, September 25). Wrong or missing caller ID on outbound calls: source note caller-id-presentation-problems-teams-on-behalf-clid. WarmTransfer. https://warmtransfer.net/knowledge/claims/caller-id-presentation-problems-teams-on-behalf-clid
BibTeX
@misc{warmtransfer-claim-caller-id-presentation-problems-teams-on-behalf-clid,
title = {Wrong or missing caller ID on outbound calls: source note caller-id-presentation-problems-teams-on-behalf-clid},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/caller-id-presentation-problems-teams-on-behalf-clid},
note = {Source note caller-id-presentation-problems-teams-on-behalf-clid, checked 2026-09-25}
}