Source note · Wrong or missing caller ID on outbound calls
In Cisco's tech note 212649, a call forwarded from Unified CM to the PSTN failed with '604 Does Not Exist Anywhere' because the Diversion header held an internal extension instead of an E.164 number. The fix was a header-editor rule that rewrote Diversion to E.164.
Checked 2026-09-25
- Vendor
- Cisco
- Product
- CUBE SP with Unified CM
- Subsystem
- redirection headers
- Deployment
- on-premises
- Region
- not restricted
- Release range
- as tested in 2018 tech note
- Checked
- 2026-09-25
Sources
- Troubleshoot CUBE SP Rejects Internal Call which is Fowarded to a PSTN Number — Cisco · tier 2 current vendor documentation · Problem / Solution sections
Cite this note
APA
WarmTransfer. (2026, September 25). Wrong or missing caller ID on outbound calls: source note caller-id-presentation-problems-cube-sp-diversion-604. WarmTransfer. https://warmtransfer.net/knowledge/claims/caller-id-presentation-problems-cube-sp-diversion-604
BibTeX
@misc{warmtransfer-claim-caller-id-presentation-problems-cube-sp-diversion-604,
title = {Wrong or missing caller ID on outbound calls: source note caller-id-presentation-problems-cube-sp-diversion-604},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/caller-id-presentation-problems-cube-sp-diversion-604},
note = {Source note caller-id-presentation-problems-cube-sp-diversion-604, checked 2026-09-25}
}