Source note · Call quality metrics and MOS estimation
For a hop at a Webex Calling cloud media relay point, Control Hub grades quality good when packet loss is under 2.5 percent, latency or RTT under 200 ms, and jitter under 75 ms.
Checked 2026-09-24
- Vendor
- Cisco
- Product
- Webex Calling (Control Hub troubleshooting)
- Subsystem
- media quality
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Troubleshoot Webex Calling calls in Control Hub — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Troubleshooting media quality issues (media relay point / hop thresholds)
Cite this note
APA
WarmTransfer. (2026, September 24). Call quality metrics and MOS estimation: source note call-quality-metrics-webex-hop-good. WarmTransfer. https://warmtransfer.net/knowledge/claims/call-quality-metrics-webex-hop-good
BibTeX
@misc{warmtransfer-claim-call-quality-metrics-webex-hop-good,
title = {Call quality metrics and MOS estimation: source note call-quality-metrics-webex-hop-good},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/call-quality-metrics-webex-hop-good},
note = {Source note call-quality-metrics-webex-hop-good, checked 2026-09-24}
}