Source note · Call quality metrics and MOS estimation
In Control Hub Webex Calling troubleshooting, endpoint media quality is good when packet loss is under 5 percent, latency or RTT is under 400 ms, and jitter is under 150 ms.
Checked 2026-09-24
Packet loss less than 5%. Latency or Round Trip Time (RTT) less than 400 ms. Jitter less than 150 ms.
- Vendor
- Cisco
- Product
- Webex Calling (Control Hub troubleshooting)
- Subsystem
- media quality
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Troubleshoot Webex Calling calls in Control Hub — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Troubleshooting media quality issues (endpoint thresholds)
Cite this note
APA
WarmTransfer. (2026, September 24). Call quality metrics and MOS estimation: source note call-quality-metrics-webex-e2e-good. WarmTransfer. https://warmtransfer.net/knowledge/claims/call-quality-metrics-webex-e2e-good
BibTeX
@misc{warmtransfer-claim-call-quality-metrics-webex-e2e-good,
title = {Call quality metrics and MOS estimation: source note call-quality-metrics-webex-e2e-good},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/call-quality-metrics-webex-e2e-good},
note = {Source note call-quality-metrics-webex-e2e-good, checked 2026-09-24}
}