Source note · Call quality metrics and MOS estimation
Microsoft states that a Poor audio classification in CQD does not mean the stream was actually poor or that the user perceived a quality problem, because the Teams media stack can mitigate degradation beyond the thresholds.
Checked 2026-09-24
- Vendor
- Microsoft
- Product
- Microsoft Teams Call Quality Dashboard
- Subsystem
- stream classification
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Stream classification in Call Quality Dashboard (CQD) — Microsoft · tier 2 current vendor documentation · Classifier Definitions > Audio Classifier, Note
Cite this note
APA
WarmTransfer. (2026, September 24). Call quality metrics and MOS estimation: source note call-quality-metrics-teams-poor-not-perceived. WarmTransfer. https://warmtransfer.net/knowledge/claims/call-quality-metrics-teams-poor-not-perceived
BibTeX
@misc{warmtransfer-claim-call-quality-metrics-teams-poor-not-perceived,
title = {Call quality metrics and MOS estimation: source note call-quality-metrics-teams-poor-not-perceived},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/call-quality-metrics-teams-poor-not-perceived},
note = {Source note call-quality-metrics-teams-poor-not-perceived, checked 2026-09-24}
}