Source note · Troubleshooting audio delay and talk-over on voice calls
Webex Calling Control Hub grades an individual media relay hop as good when packet loss is under 2.5%, latency or RTT is under 200 ms and jitter is under 75 ms.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Calling
- Subsystem
- Control Hub call troubleshooting
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Troubleshoot Webex Calling calls in Control Hub — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Hop details view, media relay point thresholds
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting audio delay and talk-over on voice calls: source note call-latency-troubleshooting-webex-hop-good-rtt-under-200. WarmTransfer. https://warmtransfer.net/knowledge/claims/call-latency-troubleshooting-webex-hop-good-rtt-under-200
BibTeX
@misc{warmtransfer-claim-call-latency-troubleshooting-webex-hop-good-rtt-under-200,
title = {Troubleshooting audio delay and talk-over on voice calls: source note call-latency-troubleshooting-webex-hop-good-rtt-under-200},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/call-latency-troubleshooting-webex-hop-good-rtt-under-200},
note = {Source note call-latency-troubleshooting-webex-hop-good-rtt-under-200, checked 2026-10-02}
}