Source note · Troubleshooting audio delay and talk-over on voice calls
Teams Call Quality Dashboard marks an audio stream Poor if its average Round Trip exceeds 500 ms (or another audio threshold is broken) and the stream has more than 500 packets.
Checked 2026-10-02
- Vendor
- Microsoft
- Product
- Microsoft Teams
- Subsystem
- Call Quality Dashboard
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Stream classification in Call Quality Dashboard (CQD) — Microsoft · tier 2 current vendor documentation · Classifier Definitions > Audio Classifier table, Round Trip row
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting audio delay and talk-over on voice calls: source note call-latency-troubleshooting-cqd-audio-poor-rtt-over-500. WarmTransfer. https://warmtransfer.net/knowledge/claims/call-latency-troubleshooting-cqd-audio-poor-rtt-over-500
BibTeX
@misc{warmtransfer-claim-call-latency-troubleshooting-cqd-audio-poor-rtt-over-500,
title = {Troubleshooting audio delay and talk-over on voice calls: source note call-latency-troubleshooting-cqd-audio-poor-rtt-over-500},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/call-latency-troubleshooting-cqd-audio-poor-rtt-over-500},
note = {Source note call-latency-troubleshooting-cqd-audio-poor-rtt-over-500, checked 2026-10-02}
}