Source note · Troubleshooting audio delay and talk-over on voice calls
AWS states that routing Amazon Connect audio through a virtual desktop, instead of redirecting the WebRTC session to the agent workstation, can introduce high round trip time.
Checked 2026-10-02
- Vendor
- AWS
- Product
- Amazon Connect
- Subsystem
- agent softphone
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Troubleshoot audio quality issues by using QualityMetrics in the contact record — Amazon Web Services · tier 2 current vendor documentation · Use QualityMetrics > HighRoundTripTime > Causes, last bullet
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting audio delay and talk-over on voice calls: source note call-latency-troubleshooting-aws-rtt-cause-vdi-audio. WarmTransfer. https://warmtransfer.net/knowledge/claims/call-latency-troubleshooting-aws-rtt-cause-vdi-audio
BibTeX
@misc{warmtransfer-claim-call-latency-troubleshooting-aws-rtt-cause-vdi-audio,
title = {Troubleshooting audio delay and talk-over on voice calls: source note call-latency-troubleshooting-aws-rtt-cause-vdi-audio},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/call-latency-troubleshooting-aws-rtt-cause-vdi-audio},
note = {Source note call-latency-troubleshooting-aws-rtt-cause-vdi-audio, checked 2026-10-02}
}