Source note · Troubleshooting audio delay and talk-over on voice calls
Amazon Connect QualityMetrics is returned by the DescribeContact API and in the Kinesis contact record stream, but is not shown when viewing the contact record in the admin website and is not part of EventBridge events.
Checked 2026-10-02
- Vendor
- AWS
- Product
- Amazon Connect
- Subsystem
- contact record QualityMetrics
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Troubleshoot audio quality issues by using QualityMetrics in the contact record — Amazon Web Services · tier 2 current vendor documentation · Where to find QualityMetrics
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting audio delay and talk-over on voice calls: source note call-latency-troubleshooting-aws-qualitymetrics-access. WarmTransfer. https://warmtransfer.net/knowledge/claims/call-latency-troubleshooting-aws-qualitymetrics-access
BibTeX
@misc{warmtransfer-claim-call-latency-troubleshooting-aws-qualitymetrics-access,
title = {Troubleshooting audio delay and talk-over on voice calls: source note call-latency-troubleshooting-aws-qualitymetrics-access},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/call-latency-troubleshooting-aws-qualitymetrics-access},
note = {Source note call-latency-troubleshooting-aws-qualitymetrics-access, checked 2026-10-02}
}