Genesys states that the in-client WebRTC phone settings test checks only for the microphone, and that additional troubleshooting opens the separate Genesys Cloud WebRTC Diagnostics app.
Checked 2026-09-30
The client checks only for microphone.
- Vendor
- Genesys
- Product
- Genesys Cloud
- Subsystem
- WebRTC phone settings test
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Test your WebRTC phone settings — Genesys · tier 2 current vendor documentation · Section 'Test your WebRTC phone settings'
Cite this note
APA
WarmTransfer. (2026, September 30). Troubleshooting browser softphone audio in cloud contact centers: source note browser-softphone-audio-troubleshooting-genesys-test-scope. WarmTransfer. https://warmtransfer.net/knowledge/claims/browser-softphone-audio-troubleshooting-genesys-test-scope
BibTeX
@misc{warmtransfer-claim-browser-softphone-audio-troubleshooting-genesys-test-scope,
title = {Troubleshooting browser softphone audio in cloud contact centers: source note browser-softphone-audio-troubleshooting-genesys-test-scope},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/browser-softphone-audio-troubleshooting-genesys-test-scope},
note = {Source note browser-softphone-audio-troubleshooting-genesys-test-scope, checked 2026-09-30}
}