In Webex Contact Center Agent Desktop the 'Desktop' telephony option uses WebRTC as the calling capability, and an agent who selects it without browser permissions may see a message asking them to enable access through browser settings or contact their administrator.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center Agent Desktop
- Subsystem
- Desktop (WebRTC) telephony option
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- as of article date 2025-11-12
- Checked
- 2026-09-30
Sources
- Sign in to Agent Desktop — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Telephony option list, 'Desktop' entry (heading not relayed)
Cite this note
APA
WarmTransfer. (2026, September 30). Troubleshooting browser softphone audio in cloud contact centers: source note browser-softphone-audio-troubleshooting-cisco-desktop-perm. WarmTransfer. https://warmtransfer.net/knowledge/claims/browser-softphone-audio-troubleshooting-cisco-desktop-perm
BibTeX
@misc{warmtransfer-claim-browser-softphone-audio-troubleshooting-cisco-desktop-perm,
title = {Troubleshooting browser softphone audio in cloud contact centers: source note browser-softphone-audio-troubleshooting-cisco-desktop-perm},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/browser-softphone-audio-troubleshooting-cisco-desktop-perm},
note = {Source note browser-softphone-audio-troubleshooting-cisco-desktop-perm, checked 2026-09-30}
}