Cisco states that Webex Contact Center Desktop mode uses WebRTC to terminate calls and media directly in the Agent Desktop, with Cisco background noise removal built into the browser experience in that mode.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center Agent Desktop
- Subsystem
- Desktop (WebRTC) telephony option
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- as of article date 2026-08-20
- Checked
- 2026-09-30
Sources
- Manage your calls in Agent Desktop — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Section 'Background Noise Removal (BNR) for Desktop Mode'
Cite this note
APA
WarmTransfer. (2026, September 30). Troubleshooting browser softphone audio in cloud contact centers: source note browser-softphone-audio-troubleshooting-cisco-bnr-desktop. WarmTransfer. https://warmtransfer.net/knowledge/claims/browser-softphone-audio-troubleshooting-cisco-bnr-desktop
BibTeX
@misc{warmtransfer-claim-browser-softphone-audio-troubleshooting-cisco-bnr-desktop,
title = {Troubleshooting browser softphone audio in cloud contact centers: source note browser-softphone-audio-troubleshooting-cisco-bnr-desktop},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/browser-softphone-audio-troubleshooting-cisco-bnr-desktop},
note = {Source note browser-softphone-audio-troubleshooting-cisco-bnr-desktop, checked 2026-09-30}
}