For a suspected network cause, AWS says to test whether the issue reproduces without the VPN and, if a VPN is required, whether split tunneling is enabled for real-time traffic.
Checked 2026-09-30
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- agent network
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Troubleshoot audio quality issues in Connect Customer — Amazon Web Services · tier 2 current vendor documentation · Step 5: Resolve agent-side issues, 'Network (path 3)', VPN bullet
Cite this note
APA
WarmTransfer. (2026, September 30). Troubleshooting browser softphone audio in cloud contact centers: source note browser-softphone-audio-troubleshooting-aws-vpn-check. WarmTransfer. https://warmtransfer.net/knowledge/claims/browser-softphone-audio-troubleshooting-aws-vpn-check
BibTeX
@misc{warmtransfer-claim-browser-softphone-audio-troubleshooting-aws-vpn-check,
title = {Troubleshooting browser softphone audio in cloud contact centers: source note browser-softphone-audio-troubleshooting-aws-vpn-check},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/browser-softphone-audio-troubleshooting-aws-vpn-check},
note = {Source note browser-softphone-audio-troubleshooting-aws-vpn-check, checked 2026-09-30}
}