AWS lists as causes of HighRoundTripTime a low-bandwidth or constrained network, software such as VPN applications, physical distance between the agent and the instance's AWS Region, and routing audio through a virtualized desktop instead of redirecting the WebRTC session to the workstation.
Checked 2026-09-30
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- contact record QualityMetrics
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Troubleshoot audio quality issues by using QualityMetrics in the contact record — Amazon Web Services · tier 2 current vendor documentation · Section 'Use QualityMetrics', HighRoundTripTime causes
Cite this note
APA
WarmTransfer. (2026, September 30). Troubleshooting browser softphone audio in cloud contact centers: source note browser-softphone-audio-troubleshooting-aws-rtt-causes. WarmTransfer. https://warmtransfer.net/knowledge/claims/browser-softphone-audio-troubleshooting-aws-rtt-causes
BibTeX
@misc{warmtransfer-claim-browser-softphone-audio-troubleshooting-aws-rtt-causes,
title = {Troubleshooting browser softphone audio in cloud contact centers: source note browser-softphone-audio-troubleshooting-aws-rtt-causes},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/browser-softphone-audio-troubleshooting-aws-rtt-causes},
note = {Source note browser-softphone-audio-troubleshooting-aws-rtt-causes, checked 2026-09-30}
}