Amazon Connect QualityMetrics carries a QualityScore from 1.00 (poor) to 5.00 (high quality) and a PotentialQualityIssues list whose values include HighPacketLoss, HighRoundTripTime and HighJitterBuffer; an empty list suggests no audio quality issue was detected.
Checked 2026-09-30
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- contact record QualityMetrics
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Troubleshoot audio quality issues by using QualityMetrics in the contact record — Amazon Web Services · tier 2 current vendor documentation · Section 'Use QualityMetrics'
Cite this note
APA
WarmTransfer. (2026, September 30). Troubleshooting browser softphone audio in cloud contact centers: source note browser-softphone-audio-troubleshooting-aws-qm-fields. WarmTransfer. https://warmtransfer.net/knowledge/claims/browser-softphone-audio-troubleshooting-aws-qm-fields
BibTeX
@misc{warmtransfer-claim-browser-softphone-audio-troubleshooting-aws-qm-fields,
title = {Troubleshooting browser softphone audio in cloud contact centers: source note browser-softphone-audio-troubleshooting-aws-qm-fields},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/browser-softphone-audio-troubleshooting-aws-qm-fields},
note = {Source note browser-softphone-audio-troubleshooting-aws-qm-fields, checked 2026-09-30}
}