AWS states that QualityMetrics is returned by the DescribeContact API and in Kinesis contact-record events, and is not available when viewing the contact record in the admin website nor in EventBridge events.
Checked 2026-09-30
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- contact record QualityMetrics
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Troubleshoot audio quality issues by using QualityMetrics in the contact record — Amazon Web Services · tier 2 current vendor documentation · Section 'Where to find QualityMetrics'
Cite this note
APA
WarmTransfer. (2026, September 30). Troubleshooting browser softphone audio in cloud contact centers: source note browser-softphone-audio-troubleshooting-aws-qm-access. WarmTransfer. https://warmtransfer.net/knowledge/claims/browser-softphone-audio-troubleshooting-aws-qm-access
BibTeX
@misc{warmtransfer-claim-browser-softphone-audio-troubleshooting-aws-qm-access,
title = {Troubleshooting browser softphone audio in cloud contact centers: source note browser-softphone-audio-troubleshooting-aws-qm-access},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/browser-softphone-audio-troubleshooting-aws-qm-access},
note = {Source note browser-softphone-audio-troubleshooting-aws-qm-access, checked 2026-09-30}
}