AWS strongly recommends that media traffic between the agent workstation and AWS be exchanged directly and not traverse VPNs or other network accelerator hops.
Checked 2026-09-30
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- softphone media path
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- How Contact Control Panel (CCP) uses WebRTC — Amazon Web Services · tier 2 current vendor documentation · Section 'Best practices', first bullet
Cite this note
APA
WarmTransfer. (2026, September 30). Troubleshooting browser softphone audio in cloud contact centers: source note browser-softphone-audio-troubleshooting-aws-no-vpn-media. WarmTransfer. https://warmtransfer.net/knowledge/claims/browser-softphone-audio-troubleshooting-aws-no-vpn-media
BibTeX
@misc{warmtransfer-claim-browser-softphone-audio-troubleshooting-aws-no-vpn-media,
title = {Troubleshooting browser softphone audio in cloud contact centers: source note browser-softphone-audio-troubleshooting-aws-no-vpn-media},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/browser-softphone-audio-troubleshooting-aws-no-vpn-media},
note = {Source note browser-softphone-audio-troubleshooting-aws-no-vpn-media, checked 2026-09-30}
}