AWS's check for the humming symptom is to confirm, during a call, that input and output sample rates read 48000 under Media in Firefox about:support or on the Audio tab of chrome://media-internals, and to change the operating system sound settings or switch headsets if they do not.
Checked 2026-09-30
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- headset sample rate
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Humming sound in the agent's audio device: Verify the headset and browser sample rates — Amazon Web Services · tier 2 current vendor documentation · Sections 'Verify Firefox sample rate' and 'Verify Chrome sample rate'
Cite this note
APA
WarmTransfer. (2026, September 30). Troubleshooting browser softphone audio in cloud contact centers: source note browser-softphone-audio-troubleshooting-aws-hum-check. WarmTransfer. https://warmtransfer.net/knowledge/claims/browser-softphone-audio-troubleshooting-aws-hum-check
BibTeX
@misc{warmtransfer-claim-browser-softphone-audio-troubleshooting-aws-hum-check,
title = {Troubleshooting browser softphone audio in cloud contact centers: source note browser-softphone-audio-troubleshooting-aws-hum-check},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/browser-softphone-audio-troubleshooting-aws-hum-check},
note = {Source note browser-softphone-audio-troubleshooting-aws-hum-check, checked 2026-09-30}
}