AWS states that if the agent's audio device does not support up to 48 kHz while the browser asserts a 48 kHz sample rate, an audible humming sound might be present in the agent's outgoing audio, and that this has been seen with Firefox but not with Chrome.
Checked 2026-09-30
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- headset sample rate
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Humming sound in the agent's audio device: Verify the headset and browser sample rates — Amazon Web Services · tier 2 current vendor documentation · Intro paragraph under the page title
Cite this note
APA
WarmTransfer. (2026, September 30). Troubleshooting browser softphone audio in cloud contact centers: source note browser-softphone-audio-troubleshooting-aws-hum-48k. WarmTransfer. https://warmtransfer.net/knowledge/claims/browser-softphone-audio-troubleshooting-aws-hum-48k
BibTeX
@misc{warmtransfer-claim-browser-softphone-audio-troubleshooting-aws-hum-48k,
title = {Troubleshooting browser softphone audio in cloud contact centers: source note browser-softphone-audio-troubleshooting-aws-hum-48k},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/browser-softphone-audio-troubleshooting-aws-hum-48k},
note = {Source note browser-softphone-audio-troubleshooting-aws-hum-48k, checked 2026-09-30}
}