The Amazon Connect Endpoint Test Utility validates that the browser supports WebRTC, determines whether the browser has access to media devices, runs latency tests to all active Regions and optionally to a given instance, and validates connectivity across the ports required for media streams.
Checked 2026-09-30
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- Endpoint Test Utility
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Validate connectivity to Connect Customer with the Endpoint Test Utility — Amazon Web Services · tier 2 current vendor documentation · Intro list 'performs the following checks'
Cite this note
APA
WarmTransfer. (2026, September 30). Troubleshooting browser softphone audio in cloud contact centers: source note browser-softphone-audio-troubleshooting-aws-etu-checks. WarmTransfer. https://warmtransfer.net/knowledge/claims/browser-softphone-audio-troubleshooting-aws-etu-checks
BibTeX
@misc{warmtransfer-claim-browser-softphone-audio-troubleshooting-aws-etu-checks,
title = {Troubleshooting browser softphone audio in cloud contact centers: source note browser-softphone-audio-troubleshooting-aws-etu-checks},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/browser-softphone-audio-troubleshooting-aws-etu-checks},
note = {Source note browser-softphone-audio-troubleshooting-aws-etu-checks, checked 2026-09-30}
}