AWS names a CloudWatch ToInstancePacketLossRate above 20% as the marker of a severe network issue and says audio quality can degrade at packet loss well below 20%.
Checked 2026-09-30
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- CloudWatch metrics
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Troubleshoot audio quality issues in Connect Customer — Amazon Web Services · tier 2 current vendor documentation · Step 4: Collect diagnostic data, item 4 'Amazon CloudWatch'
Cite this note
APA
WarmTransfer. (2026, September 30). Troubleshooting browser softphone audio in cloud contact centers: source note browser-softphone-audio-troubleshooting-aws-cw-loss-20. WarmTransfer. https://warmtransfer.net/knowledge/claims/browser-softphone-audio-troubleshooting-aws-cw-loss-20
BibTeX
@misc{warmtransfer-claim-browser-softphone-audio-troubleshooting-aws-cw-loss-20,
title = {Troubleshooting browser softphone audio in cloud contact centers: source note browser-softphone-audio-troubleshooting-aws-cw-loss-20},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/browser-softphone-audio-troubleshooting-aws-cw-loss-20},
note = {Source note browser-softphone-audio-troubleshooting-aws-cw-loss-20, checked 2026-09-30}
}