AWS's workstation checks include testing whether an issue seen on a custom CCP also reproduces on the default CCP.
Checked 2026-09-30
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- custom CCP
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Troubleshoot an agent's workstation for call quality and disconnect problems — Amazon Web Services · tier 2 current vendor documentation · Bullet group 'To investigate issues with your custom Contact Control Panel (CCP)'
Cite this note
APA
WarmTransfer. (2026, September 30). Troubleshooting browser softphone audio in cloud contact centers: source note browser-softphone-audio-troubleshooting-aws-custom-ccp. WarmTransfer. https://warmtransfer.net/knowledge/claims/browser-softphone-audio-troubleshooting-aws-custom-ccp
BibTeX
@misc{warmtransfer-claim-browser-softphone-audio-troubleshooting-aws-custom-ccp,
title = {Troubleshooting browser softphone audio in cloud contact centers: source note browser-softphone-audio-troubleshooting-aws-custom-ccp},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/browser-softphone-audio-troubleshooting-aws-custom-ccp},
note = {Source note browser-softphone-audio-troubleshooting-aws-custom-ccp, checked 2026-09-30}
}