Source note · Branded calling and CNAM delivery
For inbound PSTN calls Teams chooses the displayed caller ID in this order: the called user's People contacts, then Outlook and Entra ID contacts, then the call's calling party name, then its calling line ID.
Checked 2026-09-24
- Vendor
- Microsoft
- Product
- Teams Phone
- Subsystem
- inbound-display
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Manage caller ID for users - Microsoft Teams — Microsoft · tier 2 current vendor documentation · Inbound caller ID behavior
Cite this note
APA
WarmTransfer. (2026, September 24). Branded calling and CNAM delivery: source note branded-calling-cnam-teams-inbound-hierarchy. WarmTransfer. https://warmtransfer.net/knowledge/claims/branded-calling-cnam-teams-inbound-hierarchy
BibTeX
@misc{warmtransfer-claim-branded-calling-cnam-teams-inbound-hierarchy,
title = {Branded calling and CNAM delivery: source note branded-calling-cnam-teams-inbound-hierarchy},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/branded-calling-cnam-teams-inbound-hierarchy},
note = {Source note branded-calling-cnam-teams-inbound-hierarchy, checked 2026-09-24}
}