Webex Calling Customer Assist publishes an explicit precedence chain in which holiday service takes precedence over night service which takes precedence over forced forwarding which takes precedence over stranded call handling.
Checked 2026-09-05
- Vendor
- Cisco
- Product
- Webex Calling
- Subsystem
- routing
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Webex Calling Customer Assist — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · queue policy precedence
Cite this note
APA
WarmTransfer. (2026, September 5). Webex Contact Center holiday and emergency routing overrides: source note bizhours-calling-has-explicit-precedence. WarmTransfer. https://warmtransfer.net/knowledge/claims/bizhours-calling-has-explicit-precedence
BibTeX
@misc{warmtransfer-claim-bizhours-calling-has-explicit-precedence,
title = {Webex Contact Center holiday and emergency routing overrides: source note bizhours-calling-has-explicit-precedence},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/bizhours-calling-has-explicit-precedence},
note = {Source note bizhours-calling-has-explicit-precedence, checked 2026-09-05}
}