The order and membership of the queue policy values in the Customer Assist call detail record field do not match the precedence order the same article states in prose.
disputed · Checked 2026-09-05
- Vendor
- Cisco
- Product
- Webex Calling
- Subsystem
- routing
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Status
- disputed
- Checked
- 2026-09-05
Sources
- Webex Calling Customer Assist — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Policy applied to call field compared with the stated precedence chain
Cite this note
APA
WarmTransfer. (2026, September 5). Webex Contact Center holiday and emergency routing overrides: source note bizhours-calling-cdr-policy-order-differs. WarmTransfer. https://warmtransfer.net/knowledge/claims/bizhours-calling-cdr-policy-order-differs
BibTeX
@misc{warmtransfer-claim-bizhours-calling-cdr-policy-order-differs,
title = {Webex Contact Center holiday and emergency routing overrides: source note bizhours-calling-cdr-policy-order-differs},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/bizhours-calling-cdr-policy-order-differs},
note = {Source note bizhours-calling-cdr-policy-order-differs, checked 2026-09-05}
}