Claim record · Webex Contact Center holiday and emergency routing overrides
The order and membership of the queue policy values in the Customer Assist call detail record field do not match the precedence order the same article states in prose.
disputed · verified 2026-09-05
- Vendor
- Cisco
- Product
- Webex Calling
- Subsystem
- routing
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Status
- disputed
- Confidence
- 0.60
- Verified
- 2026-09-05
Sources
- Webex Calling Customer Assist — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Policy applied to call field compared with the stated precedence chain
Cite this claim
APA
WarmTransfer. (2026, September 5). Webex Contact Center holiday and emergency routing overrides: claim bizhours-calling-cdr-policy-order-differs. WarmTransfer. https://warmtransfer.net/knowledge/claims/bizhours-calling-cdr-policy-order-differs
BibTeX
@misc{warmtransfer-claim-bizhours-calling-cdr-policy-order-differs,
title = {Webex Contact Center holiday and emergency routing overrides: claim bizhours-calling-cdr-policy-order-differs},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/bizhours-calling-cdr-policy-order-differs},
note = {Claim bizhours-calling-cdr-policy-order-differs, verified 2026-09-05}
}