Source note · Time zone scoping of Webex Contact Center business hours
Webex Calling Customer Assist reports sign in and sign out times in coordinated universal time and states that metrics are available by 1 in the afternoon Greenwich mean time, which is a different time reference from the configurable queue time zone.
Checked 2026-09-05
- Vendor
- Cisco
- Product
- Webex Calling
- Subsystem
- reporting
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Webex Calling Customer Assist — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · analytics and reporting section
Cite this note
APA
WarmTransfer. (2026, September 5). Time zone scoping of Webex Contact Center business hours: source note bhtz-customer-assist-reports-in-utc. WarmTransfer. https://warmtransfer.net/knowledge/claims/bhtz-customer-assist-reports-in-utc
BibTeX
@misc{warmtransfer-claim-bhtz-customer-assist-reports-in-utc,
title = {Time zone scoping of Webex Contact Center business hours: source note bhtz-customer-assist-reports-in-utc},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/bhtz-customer-assist-reports-in-utc},
note = {Source note bhtz-customer-assist-reports-in-utc, checked 2026-09-05}
}