Claim record · How a business hours configuration binds to a routing flow
If the current time is defined as an override the activity takes the Overrides branch regardless of the shift timings in the chosen working hours.
fact · verified 2026-09-05
the activity takes the Override branch regardless of the shift timings mentioned in the chosen working hours
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- flow-control
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-05
Sources
- Build and manage flows with Flow Designer — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Business hours nodes, Overrides
Cite this claim
APA
WarmTransfer. (2026, September 5). How a business hours configuration binds to a routing flow: claim bhflow-overrides-beat-working-hours. WarmTransfer. https://warmtransfer.net/knowledge/claims/bhflow-overrides-beat-working-hours
BibTeX
@misc{warmtransfer-claim-bhflow-overrides-beat-working-hours,
title = {How a business hours configuration binds to a routing flow: claim bhflow-overrides-beat-working-hours},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/bhflow-overrides-beat-working-hours},
note = {Claim bhflow-overrides-beat-working-hours, verified 2026-09-05}
}