Flow Designer states that overrides and holidays each take precedence over working hours and does not state which takes precedence over the other when both apply on the same day.
Checked 2026-09-05
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- flow-control
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Build and manage flows with Flow Designer — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Business hours nodes
Cite this note
APA
WarmTransfer. (2026, September 5). How a business hours configuration binds to a routing flow: source note bhflow-cross-type-precedence-still-unstated. WarmTransfer. https://warmtransfer.net/knowledge/claims/bhflow-cross-type-precedence-still-unstated
BibTeX
@misc{warmtransfer-claim-bhflow-cross-type-precedence-still-unstated,
title = {How a business hours configuration binds to a routing flow: source note bhflow-cross-type-precedence-still-unstated},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/bhflow-cross-type-precedence-still-unstated},
note = {Source note bhflow-cross-type-precedence-still-unstated, checked 2026-09-05}
}