Source note · Codec selection and bandwidth planning
Webex Contact Center requires any codec other than G.711 (such as G.729, iLBC or Opus) to be transcoded before it reaches Webex Contact Center media edge locations.
Checked 2026-09-24
Webex Contact Center requires that any codec other than G.711 (such as G.729, iLBC, Opus, etc.) be transcoded before reaching Webex Contact Center media edge locations.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- voice channel
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24 (page updated 2026-06-25)
- Checked
- 2026-09-24
Sources
- Set up voice channels for Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Section 'PSTN Media and Signaling Requirements for Webex Contact Center'
Cite this note
APA
WarmTransfer. (2026, September 24). Codec selection and bandwidth planning: source note bandwidth-codec-planning-wxcc-transcode-before-edge. WarmTransfer. https://warmtransfer.net/knowledge/claims/bandwidth-codec-planning-wxcc-transcode-before-edge
BibTeX
@misc{warmtransfer-claim-bandwidth-codec-planning-wxcc-transcode-before-edge,
title = {Codec selection and bandwidth planning: source note bandwidth-codec-planning-wxcc-transcode-before-edge},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/bandwidth-codec-planning-wxcc-transcode-before-edge},
note = {Source note bandwidth-codec-planning-wxcc-transcode-before-edge, checked 2026-09-24}
}