Source note · Avaya Aura to Teams Phone
Teams call queues offer four routing methods: attendant (ring all at once), serial (one by one in list order), round robin (equal distribution) and longest idle (the agent Available longest).
Checked 2026-09-30
- Vendor
- Microsoft
- Product
- Teams Phone
- Subsystem
- Call queue
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Setup - Call Queue - Microsoft Teams — Microsoft · tier 2 current vendor documentation · Advanced setup 'Step 4: Agent selection', Routing method
Cite this note
APA
WarmTransfer. (2026, September 30). Avaya Aura to Teams Phone: source note avaya-aura-to-teams-phone-cq-routing-methods. WarmTransfer. https://warmtransfer.net/knowledge/claims/avaya-aura-to-teams-phone-cq-routing-methods
BibTeX
@misc{warmtransfer-claim-avaya-aura-to-teams-phone-cq-routing-methods,
title = {Avaya Aura to Teams Phone: source note avaya-aura-to-teams-phone-cq-routing-methods},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/avaya-aura-to-teams-phone-cq-routing-methods},
note = {Source note avaya-aura-to-teams-phone-cq-routing-methods, checked 2026-09-30}
}