Microsoft's recommended call queue settings are conference mode On, routing method round robin or longest idle, presence-based routing On and agent alert time of at least 20 seconds.

Checked 2026-09-30

Vendor
Microsoft
Product
Teams Phone
Subsystem
Call queue
Deployment
multi-tenant
Region
not restricted
Release range
current as of 2026-09-30
Checked
2026-09-30

Sources

Cite this note

APA

WarmTransfer. (2026, September 30). Avaya Aura to Teams Phone: source note avaya-aura-to-teams-phone-cq-recommended. WarmTransfer. https://warmtransfer.net/knowledge/claims/avaya-aura-to-teams-phone-cq-recommended

BibTeX

@misc{warmtransfer-claim-avaya-aura-to-teams-phone-cq-recommended,
  title  = {Avaya Aura to Teams Phone: source note avaya-aura-to-teams-phone-cq-recommended},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/avaya-aura-to-teams-phone-cq-recommended},
  note   = {Source note avaya-aura-to-teams-phone-cq-recommended, checked 2026-09-30}
}

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