Source note · Avaya Aura to Teams Phone
Microsoft defines three integration models for contact center solutions with Teams: Unify (Azure Communication Services based), Extend (Teams client platform and Graph communications APIs, with Teams Phone handling contact center calls) and Connect (certified SBCs and Direct Routing).
Checked 2026-09-30
- Vendor
- Microsoft
- Product
- Teams Phone
- Subsystem
- Contact center integration
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Teams Contact Center - Microsoft Teams — Microsoft · tier 2 current vendor documentation · section 'Integration models for solution providers' and its three tabs
Cite this note
APA
WarmTransfer. (2026, September 30). Avaya Aura to Teams Phone: source note avaya-aura-to-teams-phone-cc-three-models. WarmTransfer. https://warmtransfer.net/knowledge/claims/avaya-aura-to-teams-phone-cc-three-models
BibTeX
@misc{warmtransfer-claim-avaya-aura-to-teams-phone-cc-three-models,
title = {Avaya Aura to Teams Phone: source note avaya-aura-to-teams-phone-cc-three-models},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/avaya-aura-to-teams-phone-cc-three-models},
note = {Source note avaya-aura-to-teams-phone-cc-three-models, checked 2026-09-30}
}