Source note · Migrating from Avaya Aura
Teams call queue exception handling can redirect calls when no agents are logged in, when the number waiting exceeds a set limit, or when wait time exceeds a set limit.
Checked 2026-09-25
- Vendor
- Microsoft
- Product
- Teams Phone
- Subsystem
- call-queue
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Planning - Overview of voice applications — Microsoft · tier 2 current vendor documentation · Planning overview, 'Call Queue', exception handling list
Cite this note
APA
WarmTransfer. (2026, September 25). Migrating from Avaya Aura: source note avaya-aura-migration-teams-cq-exceptions. WarmTransfer. https://warmtransfer.net/knowledge/claims/avaya-aura-migration-teams-cq-exceptions
BibTeX
@misc{warmtransfer-claim-avaya-aura-migration-teams-cq-exceptions,
title = {Migrating from Avaya Aura: source note avaya-aura-migration-teams-cq-exceptions},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/avaya-aura-migration-teams-cq-exceptions},
note = {Source note avaya-aura-migration-teams-cq-exceptions, checked 2026-09-25}
}