A skill-based Webex Contact Center queue carries a skill requirement matrix of skill type, skill name, condition and skill value.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- queues
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Create and manage queues — Cisco Webex · tier 2 current vendor documentation · Create a queue, Skill requirements
Cite this note
APA
WarmTransfer. (2026, October 1). Avaya Aura Contact Center and Elite to Webex Contact Center: source note avaya-aacc-to-webex-contact-center-wxcc-queue-skill-matrix. WarmTransfer. https://warmtransfer.net/knowledge/claims/avaya-aacc-to-webex-contact-center-wxcc-queue-skill-matrix
BibTeX
@misc{warmtransfer-claim-avaya-aacc-to-webex-contact-center-wxcc-queue-skill-matrix,
title = {Avaya Aura Contact Center and Elite to Webex Contact Center: source note avaya-aacc-to-webex-contact-center-wxcc-queue-skill-matrix},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/avaya-aacc-to-webex-contact-center-wxcc-queue-skill-matrix},
note = {Source note avaya-aacc-to-webex-contact-center-wxcc-queue-skill-matrix, checked 2026-10-01}
}