Webex Contact Center queues route by skill-based routing (only agents meeting skill criteria), team-based assignment (teams in distribution groups) or agent-based assignment (next available agent in a set order).
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- queues
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Create and manage queues — Cisco Webex · tier 2 current vendor documentation · Create a queue, Routing type
Cite this note
APA
WarmTransfer. (2026, October 1). Avaya Aura Contact Center and Elite to Webex Contact Center: source note avaya-aacc-to-webex-contact-center-wxcc-queue-routing-types. WarmTransfer. https://warmtransfer.net/knowledge/claims/avaya-aacc-to-webex-contact-center-wxcc-queue-routing-types
BibTeX
@misc{warmtransfer-claim-avaya-aacc-to-webex-contact-center-wxcc-queue-routing-types,
title = {Avaya Aura Contact Center and Elite to Webex Contact Center: source note avaya-aacc-to-webex-contact-center-wxcc-queue-routing-types},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/avaya-aacc-to-webex-contact-center-wxcc-queue-routing-types},
note = {Source note avaya-aacc-to-webex-contact-center-wxcc-queue-routing-types, checked 2026-10-01}
}