A Webex Contact Center call distribution group combines teams, and a switch time in seconds moves the contact to the next group when no agent is available.
Checked 2026-10-01
Enter a value in seconds to set the switch time to move to the next group in case of non-availability of agents.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- queues
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Create and manage queues — Cisco Webex · tier 2 current vendor documentation · Create a queue, Call distribution
Cite this note
APA
WarmTransfer. (2026, October 1). Avaya Aura Contact Center and Elite to Webex Contact Center: source note avaya-aacc-to-webex-contact-center-wxcc-queue-dist-groups. WarmTransfer. https://warmtransfer.net/knowledge/claims/avaya-aacc-to-webex-contact-center-wxcc-queue-dist-groups
BibTeX
@misc{warmtransfer-claim-avaya-aacc-to-webex-contact-center-wxcc-queue-dist-groups,
title = {Avaya Aura Contact Center and Elite to Webex Contact Center: source note avaya-aacc-to-webex-contact-center-wxcc-queue-dist-groups},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/avaya-aacc-to-webex-contact-center-wxcc-queue-dist-groups},
note = {Source note avaya-aacc-to-webex-contact-center-wxcc-queue-dist-groups, checked 2026-10-01}
}