The routing flow chosen for a Webex Contact Center entry point comes from the flows already created under Customer Experience > Flows, so the flow must exist before the entry point can point to it.
Checked 2026-10-01
This list contains all flows that are created in the Customer Experience > Flow.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- entry points
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Set up a channel — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Set up a channel, Routing Flow field
Cite this note
APA
WarmTransfer. (2026, October 1). Avaya Aura Contact Center and Elite to Webex Contact Center: source note avaya-aacc-to-webex-contact-center-wxcc-ep-flow-prereq. WarmTransfer. https://warmtransfer.net/knowledge/claims/avaya-aacc-to-webex-contact-center-wxcc-ep-flow-prereq
BibTeX
@misc{warmtransfer-claim-avaya-aacc-to-webex-contact-center-wxcc-ep-flow-prereq,
title = {Avaya Aura Contact Center and Elite to Webex Contact Center: source note avaya-aacc-to-webex-contact-center-wxcc-ep-flow-prereq},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/avaya-aacc-to-webex-contact-center-wxcc-ep-flow-prereq},
note = {Source note avaya-aacc-to-webex-contact-center-wxcc-ep-flow-prereq, checked 2026-10-01}
}