In Webex Contact Center a channel is an entry point plus, for inbound telephony only, the mapping of that entry point to a support or dial number (DN).
Checked 2026-10-01
A channel is an entry point and mapping of the entry point (only for inbound telephony) with support or dial number (DN).
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- entry points
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Set up a channel — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Introduction
Cite this note
APA
WarmTransfer. (2026, October 1). Avaya Aura Contact Center and Elite to Webex Contact Center: source note avaya-aacc-to-webex-contact-center-wxcc-ep-definition. WarmTransfer. https://warmtransfer.net/knowledge/claims/avaya-aacc-to-webex-contact-center-wxcc-ep-definition
BibTeX
@misc{warmtransfer-claim-avaya-aacc-to-webex-contact-center-wxcc-ep-definition,
title = {Avaya Aura Contact Center and Elite to Webex Contact Center: source note avaya-aacc-to-webex-contact-center-wxcc-ep-definition},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/avaya-aacc-to-webex-contact-center-wxcc-ep-definition},
note = {Source note avaya-aacc-to-webex-contact-center-wxcc-ep-definition, checked 2026-10-01}
}