During coexistence, Webex Contact Center calls for work still on Avaya can be sent back with a Flow Designer Blind Transfer to an Avaya VDN number that a Webex Calling dial plan routes to the premises trunk.
inferred · Checked 2026-10-01
- Vendor
- not restricted
- Product
- not restricted
- Subsystem
- telephony coexistence
- Deployment
- on-premises, multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Status
- inferred
- Checked
- 2026-10-01
Sources
- Configure trunks, route groups, and dial plans for Webex Calling — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Overview: Dial plan; combined with Flow Designer Blind Transfer
Cite this note
APA
WarmTransfer. (2026, October 1). Avaya Aura Contact Center and Elite to Webex Contact Center: source note avaya-aacc-to-webex-contact-center-back-transfer-to-avaya. WarmTransfer. https://warmtransfer.net/knowledge/claims/avaya-aacc-to-webex-contact-center-back-transfer-to-avaya
BibTeX
@misc{warmtransfer-claim-avaya-aacc-to-webex-contact-center-back-transfer-to-avaya,
title = {Avaya Aura Contact Center and Elite to Webex Contact Center: source note avaya-aacc-to-webex-contact-center-back-transfer-to-avaya},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/avaya-aacc-to-webex-contact-center-back-transfer-to-avaya},
note = {Source note avaya-aacc-to-webex-contact-center-back-transfer-to-avaya, checked 2026-10-01}
}