Avaya skill levels run from 1 (highest expertise) to 16 (lowest), and Avaya also distinguishes primary and secondary skills.
Checked 2026-10-01
A rating from 1 (highest) to 16 (lowest) that indicates an agent's level of expertise
- Vendor
- Avaya
- Product
- Avaya Aura Call Center Elite
- Subsystem
- skills
- Deployment
- on-premises
- Region
- not restricted
- Release range
- as printed 2015-02-20
- Checked
- 2026-10-01
Sources
- Skill (agent skill) (Avaya Knowledge glossary) — Avaya · tier 2 current vendor documentation · Glossary entry 'Skill (agent skill)', related terms 'Skill level', 'Primary skill', 'Secondary skill'
Cite this note
APA
WarmTransfer. (2026, October 1). Avaya Aura Contact Center and Elite to Webex Contact Center: source note avaya-aacc-to-webex-contact-center-avaya-skill-level-scale. WarmTransfer. https://warmtransfer.net/knowledge/claims/avaya-aacc-to-webex-contact-center-avaya-skill-level-scale
BibTeX
@misc{warmtransfer-claim-avaya-aacc-to-webex-contact-center-avaya-skill-level-scale,
title = {Avaya Aura Contact Center and Elite to Webex Contact Center: source note avaya-aacc-to-webex-contact-center-avaya-skill-level-scale},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/avaya-aacc-to-webex-contact-center-avaya-skill-level-scale},
note = {Source note avaya-aacc-to-webex-contact-center-avaya-skill-level-scale, checked 2026-10-01}
}