An Avaya ACD skill is an attribute associated with an agent that qualifies the agent to handle calls needing it, and the 2015 glossary says an agent can be assigned up to 60 skills.
Checked 2026-10-01
An agent can be assigned up to 60 skills
- Vendor
- Avaya
- Product
- Avaya Aura Call Center Elite
- Subsystem
- skills
- Deployment
- on-premises
- Region
- not restricted
- Release range
- as printed 2015-02-20; per-agent skill count may differ by release
- Checked
- 2026-10-01
Sources
- Skill (agent skill) (Avaya Knowledge glossary) — Avaya · tier 2 current vendor documentation · Glossary entry 'Skill (agent skill)', definition
Cite this note
APA
WarmTransfer. (2026, October 1). Avaya Aura Contact Center and Elite to Webex Contact Center: source note avaya-aacc-to-webex-contact-center-avaya-skill-attribute. WarmTransfer. https://warmtransfer.net/knowledge/claims/avaya-aacc-to-webex-contact-center-avaya-skill-attribute
BibTeX
@misc{warmtransfer-claim-avaya-aacc-to-webex-contact-center-avaya-skill-attribute,
title = {Avaya Aura Contact Center and Elite to Webex Contact Center: source note avaya-aacc-to-webex-contact-center-avaya-skill-attribute},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/avaya-aacc-to-webex-contact-center-avaya-skill-attribute},
note = {Source note avaya-aacc-to-webex-contact-center-avaya-skill-attribute, checked 2026-10-01}
}