Source note · Amazon Connect with Salesforce Service Cloud Voice
To use Unified Routing, associate all Salesforce queues with one contact center group, associate that group with a Voice channel in the Amazon contact center, update the Amazon flows for inbound, outbound and transfer scenarios, then enable Unified Routing in the Contact Center details.
Checked 2026-09-25
- Vendor
- Salesforce
- Product
- Salesforce Voice
- Subsystem
- Omni-Channel Unified Routing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Route Calls with Omni-Channel Unified Routing — Salesforce · tier 2 current vendor documentation · setup overview (search-engine excerpt)
Cite this note
APA
WarmTransfer. (2026, September 25). Amazon Connect with Salesforce Service Cloud Voice: source note amazon-connect-with-salesforce-voice-ur-setup. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-with-salesforce-voice-ur-setup
BibTeX
@misc{warmtransfer-claim-amazon-connect-with-salesforce-voice-ur-setup,
title = {Amazon Connect with Salesforce Service Cloud Voice: source note amazon-connect-with-salesforce-voice-ur-setup},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-with-salesforce-voice-ur-setup},
note = {Source note amazon-connect-with-salesforce-voice-ur-setup, checked 2026-09-25}
}