Source note · Amazon Connect with Salesforce Service Cloud Voice
New contact centers include Unified Routing sample flows directly in Amazon Connect; for preexisting contact centers you download the JSON files from the Sample Salesforce Voice flows page on GitHub and import them.
Checked 2026-09-25
- Vendor
- Salesforce
- Product
- Salesforce Voice
- Subsystem
- Omni-Channel Unified Routing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Route Calls with Omni-Channel Unified Routing — Salesforce · tier 2 current vendor documentation · sample flows paragraph (search-engine excerpt)
Cite this note
APA
WarmTransfer. (2026, September 25). Amazon Connect with Salesforce Service Cloud Voice: source note amazon-connect-with-salesforce-voice-ur-sample-flows. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-with-salesforce-voice-ur-sample-flows
BibTeX
@misc{warmtransfer-claim-amazon-connect-with-salesforce-voice-ur-sample-flows,
title = {Amazon Connect with Salesforce Service Cloud Voice: source note amazon-connect-with-salesforce-voice-ur-sample-flows},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-with-salesforce-voice-ur-sample-flows},
note = {Source note amazon-connect-with-salesforce-voice-ur-sample-flows, checked 2026-09-25}
}