Source note · Amazon Connect with Salesforce Service Cloud Voice
Omni-Channel Unified Routing makes Salesforce the single routing system for Amazon Connect voice calls, enabling skill-based and direct-to-rep routing that takes place in Salesforce instead of the telephony system.
Checked 2026-09-25
Routing takes place in Salesforce instead of in the telephony system.
- Vendor
- Salesforce
- Product
- Salesforce Voice
- Subsystem
- Omni-Channel Unified Routing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Route Calls with Omni-Channel Unified Routing — Salesforce · tier 2 current vendor documentation · opening paragraph (search-engine excerpt)
Cite this note
APA
WarmTransfer. (2026, September 25). Amazon Connect with Salesforce Service Cloud Voice: source note amazon-connect-with-salesforce-voice-ur-routing-in-sf. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-with-salesforce-voice-ur-routing-in-sf
BibTeX
@misc{warmtransfer-claim-amazon-connect-with-salesforce-voice-ur-routing-in-sf,
title = {Amazon Connect with Salesforce Service Cloud Voice: source note amazon-connect-with-salesforce-voice-ur-routing-in-sf},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-with-salesforce-voice-ur-routing-in-sf},
note = {Source note amazon-connect-with-salesforce-voice-ur-routing-in-sf, checked 2026-09-25}
}