Source note · Amazon Connect with Salesforce Service Cloud Voice
Contact Lens supports calls with up to two participants; with more parties, transcription and analytics quality can degrade, and AWS recommends disabling analytics for multi-party or third-party calls.
Checked 2026-09-25
- Vendor
- Amazon Web Services
- Product
- Amazon Connect Contact Lens
- Subsystem
- conversational analytics
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Enable conversational analytics in Connect Customer conversational analytics — Amazon Web Services · tier 2 current vendor documentation · Multi-party calls and conversational analytics
Cite this note
APA
WarmTransfer. (2026, September 25). Amazon Connect with Salesforce Service Cloud Voice: source note amazon-connect-with-salesforce-voice-lens-two-parties. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-with-salesforce-voice-lens-two-parties
BibTeX
@misc{warmtransfer-claim-amazon-connect-with-salesforce-voice-lens-two-parties,
title = {Amazon Connect with Salesforce Service Cloud Voice: source note amazon-connect-with-salesforce-voice-lens-two-parties},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-with-salesforce-voice-lens-two-parties},
note = {Source note amazon-connect-with-salesforce-voice-lens-two-parties, checked 2026-09-25}
}