Source note · Amazon Connect with Salesforce Service Cloud Voice
A transfer creates a second contact ID and contact record, so another Set recording and analytics behavior block with analytics enabled is needed to keep Contact Lens running after a transfer (queue-to-queue transfers copy the configuration).
Checked 2026-09-25
- Vendor
- Amazon Web Services
- Product
- Amazon Connect Contact Lens
- Subsystem
- conversational analytics
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Enable conversational analytics in Connect Customer conversational analytics — Amazon Web Services · tier 2 current vendor documentation · Important things to know, Collect data after transferring a contact
Cite this note
APA
WarmTransfer. (2026, September 25). Amazon Connect with Salesforce Service Cloud Voice: source note amazon-connect-with-salesforce-voice-lens-transfer. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-with-salesforce-voice-lens-transfer
BibTeX
@misc{warmtransfer-claim-amazon-connect-with-salesforce-voice-lens-transfer,
title = {Amazon Connect with Salesforce Service Cloud Voice: source note amazon-connect-with-salesforce-voice-lens-transfer},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-with-salesforce-voice-lens-transfer},
note = {Source note amazon-connect-with-salesforce-voice-lens-transfer, checked 2026-09-25}
}