Source note · Amazon Connect with Salesforce Service Cloud Voice
Choosing Real-time analytics provides real-time insights during the call plus post-call analytics, while Post-call analytics only analyzes after the call and After Contact Work and gives the best transcription accuracy.
Checked 2026-09-25
- Vendor
- Amazon Web Services
- Product
- Amazon Connect Contact Lens
- Subsystem
- conversational analytics
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Enable conversational analytics in Connect Customer conversational analytics — Amazon Web Services · tier 2 current vendor documentation · Enable call recording and speech analytics, step 4
Cite this note
APA
WarmTransfer. (2026, September 25). Amazon Connect with Salesforce Service Cloud Voice: source note amazon-connect-with-salesforce-voice-lens-realtime. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-with-salesforce-voice-lens-realtime
BibTeX
@misc{warmtransfer-claim-amazon-connect-with-salesforce-voice-lens-realtime,
title = {Amazon Connect with Salesforce Service Cloud Voice: source note amazon-connect-with-salesforce-voice-lens-realtime},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-with-salesforce-voice-lens-realtime},
note = {Source note amazon-connect-with-salesforce-voice-lens-realtime, checked 2026-09-25}
}