Source note · Amazon Connect with Salesforce Service Cloud Voice
Contact Lens speech analytics for voice requires call recording set to On with Agent and Customer in the Set recording and analytics behavior block.
Checked 2026-09-25
Both agent and customer call recordings are required to use conversational analytics for voice contacts.
- Vendor
- Amazon Web Services
- Product
- Amazon Connect Contact Lens
- Subsystem
- conversational analytics
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Enable conversational analytics in Connect Customer conversational analytics — Amazon Web Services · tier 2 current vendor documentation · Enable call recording and speech analytics, step 2
Cite this note
APA
WarmTransfer. (2026, September 25). Amazon Connect with Salesforce Service Cloud Voice: source note amazon-connect-with-salesforce-voice-lens-both-legs. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-with-salesforce-voice-lens-both-legs
BibTeX
@misc{warmtransfer-claim-amazon-connect-with-salesforce-voice-lens-both-legs,
title = {Amazon Connect with Salesforce Service Cloud Voice: source note amazon-connect-with-salesforce-voice-lens-both-legs},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-with-salesforce-voice-lens-both-legs},
note = {Source note amazon-connect-with-salesforce-voice-lens-both-legs, checked 2026-09-25}
}