For Salesforce, ServiceNow and Zendesk integrations the sync frequency is optional and defaults to one hour, and by default all records are ingested unless an ingestion start date is set.
Checked 2026-10-01
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- AI agents knowledge base
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Initial set-up for AI agents — Amazon Web Services · tier 2 current vendor documentation · Step 3 > Create a Salesforce integration step 1; Create a ServiceNow integration; Create a Zendesk integration
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up Amazon Q in Connect for agent assist and self-service: source note amazon-connect-q-setup-sync-default-hourly. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-q-setup-sync-default-hourly
BibTeX
@misc{warmtransfer-claim-amazon-connect-q-setup-sync-default-hourly,
title = {Setting up Amazon Q in Connect for agent assist and self-service: source note amazon-connect-q-setup-sync-default-hourly},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-q-setup-sync-default-hourly},
note = {Source note amazon-connect-q-setup-sync-default-hourly, checked 2026-10-01}
}